When: April 9, 2014 8:00 AM – 9:30 AM
Curran & Connors
140 Adams Avenue, Suite 20 C
Hauppauge, NY 11788
Learn from the best…
Meet Randi Busse – She’s a noted speaker and highly regarded customer service expert on Long Island. Attend her entertaining and thought-provoking presentation to learn five important steps to capturing your customers’ hearts as well as their business. Plus, Randi will address the age-old questions:
- What DO Customers Want?
- What IS Exceptional Service?
- How Can I Get My Employees to Care Enough To Deliver It?
Randi recently co-authored a book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” so you won’t want to miss the important information she will share with you.
Randi Busse is the President of Workforce Development Group, Inc. “Develop and empower your employees, and they will delight your customers,” says business author and customer service coach Randi Busse, President of Workforce Development Group, Inc. (WDG), a New York-based customer service and employee development company. After 15 years at Verizon, where she was responsible for training, coaching and motivating inbound call center representatives to exceed sales and service objectives, she opened WDG in 2006 to bring her unique approach to a wider audience. Randi addresses employees’ attitude and mindset before developing their knowledge and skills in order to obtain lasting behavior changes. Her customer service programs draw rave reviews from her customers, because their customers are raving about them. She’s just co-authored a book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” The book is written for CEO’s, business owners and managers who want to improve the experience they are providing to their customers. Randi integrates Rant and Rave, the book’s two fictitious employees who depict the best and worst in caring for customers, into her workshops, seminars and keynote presentations. Randi is also a dynamic, sought-after speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as customers and the service they deliver to their customers.